Refund, Shipping & Privacy Policies
These policies govern all transactions and data handling across the BrewBuy platform.
Refund & Cancellation Policy
Since BrewBuy deals exclusively in instantly downloadable digital goods, we do not accept cancellation requests once an order has been successfully placed and the digital assets have been securely delivered or made available in your Vault.
Eligible Refund Conditions
- Corrupted Files: The downloaded ZIP file or document is completely inaccessible, and our support team cannot provide a working copy within 48 hours.
- Product Mismatch: The delivered code or bundle fundamentally differs from the technical description provided on the product page.
- Duplicate Payment: A technical error resulted in you being charged twice for the exact same transaction.
How to Request a Refund
If your issue falls under the above criteria, please email us within 7 days of your purchase. Include your Order ID, email address, and a detailed description (with screenshots if applicable).
brewbuy.official@gmail.comRefunds are processed within 5–7 business days via Razorpay.
Shipping & Delivery Policy
100% Digital Delivery
BrewBuy does not sell or ship physical products. All products are delivered instantly as digital goods.
Delivery Timeline
- 01Upon successful payment confirmation via Razorpay, your digital goods are delivered instantly.
- 02You will be redirected to your secure Vault to download your files immediately.
If you experience any delays accessing purchased digital goods, contact us at brewbuy.official@gmail.com
Privacy Policy
Information We Collect
- Personal Information: Name, email address, and phone number (if asked) when you register or complete a checkout.
- Payment Information: We do NOT store your credit/debit card numbers or UPI IDs. All payment data is securely processed via our PCI-DSS compliant payment partner, Razorpay.
How We Use Your Information
- To deliver the digital assets you have purchased
- To send transactional emails (password resets, product updates),
- To provide customer support and troubleshoot technical issues
Information Sharing
BrewBuy respects your privacy. We do not sell, rent, or trade your personal data to third parties. Data is only shared with trusted service providers (such as Razorpay for payment processing or AWS for secure hosting) strictly to facilitate our services.
Questions about these policies? Contact our support team